We want to hear from you!
Whether you have a question about our products, need help placing an order, or just want to say hello, please don’t hesitate to contact us.
sales@specialisedlightingandtorches.com.au
Factory 18, 21 Barry street,
Bayswater, Victoria, 3153
Our customer service hours are:
Monday-Friday: 8:30am-5:30pm PST
Saturday – Sunday: Closed
Closed on Public holiday’s
We will do our best to respond to your inquiry within 24 hours.
Frequently Asked Questions (FAQ’s)
You can contact customer service by phone, email, live chat, or mail. Our contact information is listed at the top of this page.
Our customer service hours are Monday-Friday from 8:30am to 5:30pm PST, Saturday and Sunday is closed.
We will do our best to respond to your inquiry within 24 hours. However, during busy periods, it may take up to 48 hours to receive a response.
Once your order has been shipped, you will receive an email with a tracking number. You can use this tracking number to track the status of your order on the carrier’s website.
We have a 30-day return policy. If you are not satisfied with your purchase for any reason, you can return it for a full refund within 30 days of purchase.
To use a coupon code, simply enter it at checkout. The discount will be applied to your order total.
We accept all major credit cards, Direct Bank Transfer and PayPal.
No, we currently do not offer international shipping.