Refunds & Returns

It is buyer’s responsibility to ensure that goods are suitable for their needs.

Goods purchased that are not suitable for your needs may be returned at the discretion of Specialised Lighting & Torches.

If you are in any doubt about the suitability of a product please contact us before purchasing by using the contact methods available on this website.

Goods returned because they are not suitable for use, or for reasons other than warranty or faulty or defective items will not be eligible for a refund, but may be exchanged for goods up to the same value.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial exchanges or refunds are granted:

  • Products with obvious signs of use
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery


Please contact us by email contact us by email on or phone 1300 289 997 prior to returning any goods for exchange or refund. To return your product, you should send your product to: Factory 18, 21 Barry Street, Bayswater, Victoria, 3153, Australia.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, in the event of a product exchange you will be notified of shipping and consignment tracking details of the replacement products . In the event of a refund, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 5 working days. Please note that bank processing may take a further 3 – 4 working days

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: Factory 18, 21 Barry Street, Bayswater, Victoria, 3153, Australia.

Shipping returns

To return your product, you should mail your product to: Factory 18, 21 Barry Street, Bayswater, Victoria, 3153, Australia..

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at for questions related to refunds and returns.